Return Policy
Thank you for shopping at our official online store. We strive to provide high-quality security products to our customers. However, if you are not satisfied with your purchase, we offer a return policy to ensure your satisfaction.
Eligibility:
Customers can initiate returns within 30 days of delivery.
Condition:
The product must be in its original packaging and in new, unused condition, including all accessories, instructions, and packaging materials.
Return Authorization (RA) Number:
Contact our customer service team to obtain a valid RA number before returning the item.
Return Shipping:
Customers are responsible for the return shipping costs and should use a reliable carrier with tracking and insurance.
Refunds:
Upon inspection of the returned item, we will issue a refund to the original payment method, minus shipping costs and a 20% restocking fee.
Exceptions:
Refunds will not be issued if the returned item is missing parts, or packaging, or cannot be resold as new.
Cancellation Policy
Eligibility:
Customers can initiate returns within 30 days of delivery.
Condition:
The product must be in its original packaging and in new, unused condition, including all accessories, instructions, and packaging materials.
Return Authorization (RA) Number:
Contact our customer service team to obtain a valid RA number before returning the item.
Return Shipping:
Customers are responsible for the return shipping costs and should use a reliable carrier with tracking and insurance.
Refunds:
Upon inspection of the returned item, we will issue a refund to the original payment method, minus shipping costs and a 20% restocking fee.
Exceptions:
Refunds will not be issued if the returned item is missing parts, or packaging, or cannot be resold as new.